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ORDERING ASSISTANCE

If you have questions regarding your order, please visit our TERMS & CONDITIONS to review our SHIPPING POLICIES & PRIVACY POLICY & RETURNS & EXCHANGE POLICY. If your question is not answered, please visit our KNOWLEDGE BASE and search for your question. We are always adding to our content and updating our answers to commonly-asked-questions. If you cannot find your answer online at our website, please use the CONTACT US page and fill out a ticket to request an answer online. When you go to the CONTACT US page and fill out a ticket, you will receive an automatic response asking you if you have availed yourself of our very extensive KNOWLEDGE BASE and still have not found your answer. After you agree that you have not found your answer and send your question, we will usually get back with you within the same business day. If the matter is urgent and requires immediate assistance, please contact us at 1.888.550.8231 (9am-4pm CST). If we are busy answering other callers, please leave a detailed voice-message and we will return your call promptly.

CALL OUR STAFF ONLY AFTER YOU’VE EXHAUSTED OUR ONLINE KNOWLEDGE BASE or for URGENT MATTERS ONLY!

Our phone-support staff is not trained to offer medical advice, talk about health conditions or advise you on product usage with pre-existing conditions, etc. Our staff is very good at what they do but they do not have the time to talk about product information, ingredients, or explain how to use the product in your specific circumstances. All that basic information is on the website. The staff at our warehouse is trained to handle the large influx of orders we receive each day and facilitate company operations in a manner that gets your package out the door and in your hands as soon as possible! Please honor and respect the protocols summarized here and if you find you have to reach us by email or phone we will do our best to answer your questions quickly.

  1. Read our TERMS & CONDITIONS.
  2. Read our KNOWLEDGE BASE.
  3. CONTACT US ONLINE by submitting a ticket for us to get back to you
  4. Only Call when you have an emergency

HEALTH-RELATED ISSUES

If you have a health-related question, issue, or concern regarding your health and our product lines, please DO NOT CALL OUR STAFF – we are not medical health practitioners and do not answer health-related questions.

PRODUCT USE AND PRODUCT-INFORMATION RELATED QUESTIONS

Please visit our KNOWLEDGE-BASE for a complete description of each product and its proper use. If your answer is not found online, please use the CONTACT US page to submit a ticket and submit us your question so we may ADD THIS QUESTION and ANSWER to our knowledge-base for everyone. If your matter is urgent, and it is a health-related issue, please call 9-1-1 and seek proper medical help. Our staff are not doctors and we do not provide treatment or diagnose any medical condition. If you believe you are experiencing any adverse reaction to our product(s), please discontinue use right away and seek medical assistance if required.